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He spent two hours to help client with medical bills

Written by Woodrow Wilcox. Posted in Senior Living

Published on September 01, 2020 with No Comments

On Aug.13 I spent two hours with a client to help her with Medicare-related medical bills.

Earlier in the week, her agent sent to me copies of papers that related to the medical bill problem and asked me to help her.  Both she and her husband were experiencing similar problems.  So we made an appointment to meet at my office.

There was one major problem and a few minor problems that were “gumming up” their Medicare related medical bill claims.  A typographical error about a date of birth and an incorrectly checked box on an application were the minor problems.

The main problem was that Medicare was taking its time to change the information in her Medicare file.  Medicare still had her on an employer sponsored group plan long after she had switched to Medicare.  As long as Medicare believes you have other insurance, it will refuse to pay anything until the other insurance pays.

The information in her Medicare file was false.  Many times, Medicare takes over three months to update a senior’s file to show the correct and current Medicare supplement insurance company.  Until it is corrected, medical claims will be processed incorrectly and the senior will get big medical bills.

I typed appropriate letters for her and her husband to sign.  That should help get all the medical bills paid according to the policies that they bought.

“I was on the phone over six hours trying to fix the problem,” the client told me.  “I tried to solve it but was not getting anywhere.”

“So, this was all Medicare’s fault?” she asked me.  I nodded.

“But they won’t admit that, will they?” she asked again.  I nodded again.

All the help that I gave this client was provided free of charge.  This insurance agency “goes the extra mile” to help our clients with such problems.  If your insurance agent or agency does not give this high level of service, why not switch to use an insurance agency that does?  This one does.

All opinions, conclusions and recommendations expressed are those of the author and do not reflect the views of The Chronicle. Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville.  He has saved clients of that firm over two million dollars by fighting mistakes and fraud in the Medicare system.

 

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About Woodrow Wilcox

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All opinions, conclusions or recommendations expressed are those of the author and do not necessarily reflect the views of The Chronicle.  Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana.  Wilcox has helped the clients of that agency save over one million dollars by finding and correcting medical bill errors that were caused by mistakes in the Medicare system.  For other articles by Wilcox, visit publishing websites including www.dakotavoice.com and www.americanclarion.com.

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