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Speaking of Seniors – He writes to hospital CFO to help client

Written by Woodrow Wilcox. Posted in Senior Living

Published on December 02, 2020 with No Comments

On Nov. 19, I reviewed some Medicare related medical bills for a client who lives in Calumet City, Ill.

The bills from the hospital in Illinois were so badly designed and made that helping the client was impossible.  So, I wrote a letter to the chief financial officer of the hospital to explain why his hospital bills were so sloppy and unprofessional.  I asked if there were anyone at the hospital who could help me to help our client.

With some editing, here is my letter to the CFO of a major hospital in Illinois.

I phoned your firm to confirm your address with someone.  But your phone system told me that the call could not be completed and to call again.  Your phone system is not the only problem with your hospital. 

Your firm sends medical bills to senior citizens which do not clearly state the original charge and date of service.  Instead, your bills simply state “type of service – Outpatient” without stating the actual service or code.  Then, it states “previous balance,” “current account balance,” and then Medicare adjustments or payments. 

The Medicare system is not perfect.  It is designed and run by humans who can’t anticipate everything.  For over 17 years, I have helped senior citizens fight mistakes and fraud in the Medicare system.  I have saved clients of our insurance agency over two million dollars.  I wrote the book SOLVING MEDICARE PROBLEM$. 

Your billing statements are the most badly designed bills that I have ever seen from a firm that I would not expect to attempt fraud or trickery against senior citizens.  In order for someone to help a senior citizen with a Medicare related medical bill problem, the bill must clearly state the date of service, the original billed amount, and any credits for Medicare or secondary insurer payments or adjustments.  Your bills seem to try to hide or not disclose some these essential things.  

I am trying to help a client of our firm who used your services.  Your bills do not state the needed items.  When I phoned the secondary insurer and reviewed what we had, the representative stated that bills like yours should be illegal.  I agree. 

Is there any person at your firm that could cooperate with me and our client to get a complete, accurate, and professionally made statement of charges and credits? 

All the help that I am giving this client is free of charge.  Our agency is proud of our reputation for “going the extra mile” to help our clients with such Medicare related medical billing problems.

All opinions, conclusions and recommendations expressed are those of the author and do not reflect the views of The Chronicle. Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville.

 

 

 

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About Woodrow Wilcox

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All opinions, conclusions or recommendations expressed are those of the author and do not necessarily reflect the views of The Chronicle.  Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana.  Wilcox has helped the clients of that agency save over one million dollars by finding and correcting medical bill errors that were caused by mistakes in the Medicare system.  For other articles by Wilcox, visit publishing websites including www.dakotavoice.com and www.americanclarion.com.

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