SOS – Speaking of Seniors Helping a client with her medical bills

On Dec. 9, I helped a Macedonian-American from Hobart, Indiana.  She is a client of our insurance agency.  She received medical bills totaling $2,242.  She sent the bills to me to investigate.

I reviewed the bills and phoned our client’s Medicare supplement insurance company to learn what it knew of these claims.  Medicare never sent these claims to the insurance company.  This problem happens many times every day.  If no one helps the senior citizen who gets a bill because Medicare failed to send the claim to the insurance company, the senior citizen gets hounded to pay the bill.

I wrote letters to the medical services that billed our client the $2,242 balance.  I explained that the client’s insurance company never got the claim information from Medicare.  I asked each biller to send the critical claims information directly to our client’s Medicare supplement insurance company.  I am confident that when the billers do that, the claims will be paid.  Thus, I helped our client and saved her $2,242.

All the help that I gave this client was free of charge.  This insurance agency is proud of our reputation for “going the extra mile” for our clients whenever a medical billing problem threatens to take money from our clients.  Does your insurance agency “go the extra mile” for its clients?  If not, maybe you should switch to an insurance agency that does – like this insurance agency.